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1. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
1999
Excerpt: 
Computer industry -- Customer services.
Available: Copies:
2. 
Cover image for Internet industry almanac
Internet industry almanac
by 
Juliussen, Egil.
Format: 
Books
Publication Date 
1998
Excerpt: 
Online information services industry -- Directories.
Available: Copies:
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