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1. 
Cover image for Principles of service marketing and management
Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- United States -- Management.
Available: Copies:
2. 
Cover image for Planning to implement service management
Planning to implement service management
by 
Lloyd, Vernon.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Information technology -- Management.
Available: Copies:
3. 
Cover image for Uncommon practice : people who deliver a great brand experience
Uncommon practice : people who deliver a great brand experience
by 
Smith, Shaun.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Marketing.
Available: Copies:
4. 
Cover image for Principles of services marketing
Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service industries -- Marketing.
Available: Copies:
5. 
Cover image for In search of the African business renaissance : an African cultural perspective
In search of the African business renaissance : an African cultural perspective
In search of the African business renaissance : an African cultural perspective
by 
Mbigi, Lovemore.
Format: 
Books
Publication Date 
2000
Excerpt: 
organizations ; A comprehensive framework for implementing best operating practices in manufacturing industries.
Available: Copies:
6. 
Cover image for Innovative planning for electronic commerce and enterprises : a reference model
Innovative planning for electronic commerce and enterprises : a reference model
by 
Hsu, Cheng, 1951-
Format: 
Books
Publication Date 
2000
Excerpt: 
. Customer Service for Samsung Heavy Industries -- 9. A Few More Thoughts.
Available: Copies:
7. 
Cover image for Electronic commerce : a managerial perspective
Electronic commerce : a managerial perspective
by 
Turban, Efraim.
Format: 
Books
Publication Date 
2000
Excerpt: 
service industries -- 6. Business-to-business electronic commerce -- 7. Intranet and extranet -- 8
Available: Copies:
8. 
Cover image for The media student's book
The media student's book
by 
Branston, Gill.
Format: 
Books
Publication Date 
1999
Excerpt: 
. Globalisation -- 21. Case study: Making and enjoying global music -- 22. Industries -- 23. Case study: Who owns
Available: Copies:
9. 
Cover image for Services marketing
Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service industries -- Marketing.
Available: Copies:
10. 
Cover image for Services marketing : a managerial perspective
Services marketing : a managerial perspective
Services marketing : a managerial perspective
by 
McColl, Rod, 1957-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service industries -- Marketing.
Available: Copies:
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