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1. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Bottom-line call center management : creating a culture of accountability and excellent customer
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2. 
Cover image for Call centres and human resource management : a cross-national perspective
Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Call centers -- Great Britain -- Personnel management.
Available: Copies:
3. 
Cover image for The inspired workspace : interior designs for creativity & productivity
The inspired workspace : interior designs for creativity & productivity
by 
Zelinsky, Marilyn.
Table of contents http://catdir.loc.gov/catdir/toc/fy043/2002008185.html
Format: 
Books
Publication Date 
2002
Excerpt: 
village : Campus MLC/Lend Lease -- Nesting place : Accenture -- The sound of silence : Orange Call Center
Available: Copies:
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