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1. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Quality control.
Available: Copies:
2. 
Cover image for Quality management : creating and sustaining organizational effectiveness
Quality management : creating and sustaining organizational effectiveness
by 
Summers, Donna C. S.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management.
Available: Copies:
3. 
Cover image for The management and control of quality
The management and control of quality
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
The management and control of quality / Evans, James R. (James Robert), 1950-
Available: Copies:
4. 
Cover image for Operations management : strategy and analysis
Operations management : strategy and analysis
by 
Krajewski, Lee J.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009732481&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009732481&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Electronic Resources
Publication Date 
2002
Excerpt: 
. Total quality management [TQM] -- 7. Statistical process control -- Part 4. Capacity, location, and
Available: Copies:
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