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1.

Cover image for Total quality : management, organization and strategy

Total quality : management, organization and strategy

by

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

Total quality : management, organization and strategy / Evans, James R. (James Robert), 1950-

Available: Copies:

2.

Cover image for Total quality: management, organization and strategy

Total quality: management, organization and strategy

by

Dean, James W. Evans, James R.

Format:

Books

Publication Date

2005

Excerpt:

Total quality: management, organization and strategy Dean, James W. Evans, James R.

Available: Copies:

3.

Cover image for International handbook of practice-based performance management

International handbook of practice-based performance management

by

Julnes, Patria de Lancer.

Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

4.

Cover image for Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

by

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

5.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

6.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

7.

Cover image for The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

by

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

8.

Cover image for Process improvement and quality management in the retail industry

Process improvement and quality management in the retail industry

by

George, Stephen, 1948-

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

9.

Cover image for Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

by

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

10.

Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

by

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

11.

Cover image for Service is front stage : positioning services for value advantage

Service is front stage : positioning services for value advantage

by

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Total quality management

Available: Copies:

12.

Cover image for The management and control of quality

The management and control of quality

by

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

Total quality management.

Available: Copies:

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Publication Date: 2002-2008

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Evans, James R. (James Robert), 1950-

(2)

Aikens, C. Harold.

(1)

Alderman, Jerry D.

(1)

(1)

Cook, Sarah, 1955-

(1)

Dean, James W. Evans, James R.

(1)

(1)

Furst-Bowe, Julie A.

(1)

George, Stephen, 1948-

(1)

Hodgetts, Richard M.

(1)

Holman, David (David J.)

(1)

Julnes, Patria de Lancer.

(1)

Krajewski, Lee J.

(1)

Kuratko, Donald F.

(1)

Kusek, Jody Zall, 1952-

(1)

Lindsay, William M.

(1)

Meyer, Marshall W.

(1)

(1)

Nearing, Molly McGowan.

(1)

Pfannerstill, Robert, 1951-

(1)

(1)

Rampersad, Hubert K.

(1)

(1)

Ritzman, Larry P.

(1)

Schonberger, Richard.

(1)

Sorensen, Charles W. (Charles William), 1941-2018.

(1)

Summers, Donna C. S.

(1)

(1)

Thomas, Chris, 1956-

(1)

Weimerskirch, Arnold, 1936-

(1)

(1)

Format

(19)

Electronic Resources

(1)

(1)

Item Category 1

Material Type

Language

(21)

Library

Shelf Location

Publication Date

(2)

(4)

(6)

(6)

(3)

Subject

Total quality management.

(13)

Organizational effectiveness.

(4)

Performance -- Measurement.

(3)

Quality control.

(3)

Customer relations.

(2)

Kwaliteitszorg.

(2)

Production management.

(2)

Quality assurance.

(2)

Six sigma (Quality control standard)

(2)

Administrative agencies -- Auditing.

(1)

Administrative agencies -- Management.

(1)

Auditing, Internal.

(1)

Capacidad empresarial -- Estados Unidos.

(1)

Commerce de dâetail -- Gestion.

(1)

Corporate culture.

(1)

Customer services -- Management

(1)

Customer services.

(1)

(1)

Entrepreneurship -- United States.

(1)

Government productivity -- Developing countries -- Evaluation.

(1)

Government productivity.

(1)

Human-machine systems.

(1)

Industrial relations.

(1)

Job satisfaction.

(1)

(1)

Klantgerichtheid.

(1)

Malcolm Baldrige National Quality Award.

(1)

(1)

New business enterprises -- United States.

(1)

Nonprofit organizations -- Management.

(1)

Nuevas empresas.

(1)

Organizational effectiveness -- Measurement.

(1)

Pequeñas y medianas empresas -- Estados Unidos.

(1)

Performance standards -- Developing countries -- Evaluation.

(1)

Psychology, Industrial.

(1)

Public administration -- Developing countries -- Evaluation.

(1)

Quality of work life.

(1)

Qualitâe totale.

(1)

Qualitätsmanagement.

(1)

Retail trade -- Management.

(1)

Self-actualization (Psychology)

(1)

Self-management (Psychology)

(1)

Service industries -- Management

(1)

Small business -- United States.

(1)

Total quality management

(1)

Total quality management in government -- Developing countries -- Evaluation.

(1)

Total quality management in higher education -- United States -- Case studies.

(1)

Total quality management in higher education -- United States.

(1)

Universities and colleges -- United States -- Administration -- Case studies.

(1)

Universities and colleges -- United States -- Administration.

(1)

(1)

Work environment.

(1)

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