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1.

Cover image for Total quality : management, organization and strategy

Total quality : management, organization and strategy

by

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

Total quality : management, organization and strategy / Evans, James R. (James Robert), 1950-

Available: Copies:

2.

Cover image for Total quality: management, organization and strategy

Total quality: management, organization and strategy

by

Dean, James W. Evans, James R.

Format:

Books

Publication Date

2005

Excerpt:

Total quality: management, organization and strategy Dean, James W. Evans, James R.

Available: Copies:

3.

Cover image for Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

by

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

4.

Cover image for International handbook of practice-based performance management

International handbook of practice-based performance management

by

Julnes, Patria de Lancer.

Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

5.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

6.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

7.

Cover image for The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

by

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

8.

Cover image for Process improvement and quality management in the retail industry

Process improvement and quality management in the retail industry

Process improvement and quality management in the retail industry

by

George, Stephen, 1948-

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

9.

Cover image for Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

by

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

10.

Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

by

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

11.

Cover image for Service is front stage : positioning services for value advantage

Service is front stage : positioning services for value advantage

by

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Total quality management

Available: Copies:

12.

Cover image for The management and control of quality

The management and control of quality

by

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

Total quality management.

Available: Copies:

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Publication Date: 2002-2008

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Author

Evans, James R. (James Robert), 1950-

(2)

Aikens, C. Harold.

(1)

Alderman, Jerry D.

(1)

(1)

Cook, Sarah, 1955-

(1)

Dean, James W. Evans, James R.

(1)

(1)

Furst-Bowe, Julie A.

(1)

George, Stephen, 1948-

(1)

Hodgetts, Richard M.

(1)

Holman, David (David J.)

(1)

Julnes, Patria de Lancer.

(1)

Krajewski, Lee J.

(1)

Kuratko, Donald F.

(1)

Kusek, Jody Zall, 1952-

(1)

Lindsay, William M.

(1)

Meyer, Marshall W.

(1)

(1)

Nearing, Molly McGowan.

(1)

Pfannerstill, Robert, 1951-

(1)

(1)

Rampersad, Hubert K.

(1)

(1)

Ritzman, Larry P.

(1)

Schonberger, Richard.

(1)

Sorensen, Charles W. (Charles William), 1941-2018.

(1)

Summers, Donna C. S.

(1)

(1)

Thomas, Chris, 1956-

(1)

Weimerskirch, Arnold, 1936-

(1)

(1)

Format

(19)

Electronic Resources

(1)

(1)

Item Category 1

Material Type

Language

(21)

Library

Shelf Location

Publication Date

(2)

(4)

(6)

(6)

(3)

Subject

Total quality management.

(13)

Organizational effectiveness.

(4)

Performance -- Measurement.

(3)

Quality control.

(3)

Customer relations.

(2)

Kwaliteitszorg.

(2)

Production management.

(2)

Quality assurance.

(2)

Six sigma (Quality control standard)

(2)

Administrative agencies -- Auditing.

(1)

Administrative agencies -- Management.

(1)

Auditing, Internal.

(1)

Capacidad empresarial -- Estados Unidos.

(1)

Commerce de dâetail -- Gestion.

(1)

Corporate culture.

(1)

Customer services -- Management

(1)

Customer services.

(1)

(1)

Entrepreneurship -- United States.

(1)

Government productivity -- Developing countries -- Evaluation.

(1)

Government productivity.

(1)

Human-machine systems.

(1)

Industrial relations.

(1)

Job satisfaction.

(1)

(1)

Klantgerichtheid.

(1)

Malcolm Baldrige National Quality Award.

(1)

(1)

New business enterprises -- United States.

(1)

Nonprofit organizations -- Management.

(1)

Nuevas empresas.

(1)

Organizational effectiveness -- Measurement.

(1)

Pequeñas y medianas empresas -- Estados Unidos.

(1)

Performance standards -- Developing countries -- Evaluation.

(1)

Psychology, Industrial.

(1)

Public administration -- Developing countries -- Evaluation.

(1)

Quality of work life.

(1)

Qualitâe totale.

(1)

Qualitätsmanagement.

(1)

Retail trade -- Management.

(1)

Self-actualization (Psychology)

(1)

Self-management (Psychology)

(1)

Service industries -- Management

(1)

Small business -- United States.

(1)

Total quality management

(1)

Total quality management in government -- Developing countries -- Evaluation.

(1)

Total quality management in higher education -- United States -- Case studies.

(1)

Total quality management in higher education -- United States.

(1)

Universities and colleges -- United States -- Administration -- Case studies.

(1)

Universities and colleges -- United States -- Administration.

(1)

(1)

Work environment.

(1)

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