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1.

Cover image for Customer relationship management : concepts and tools

Customer relationship management : concepts and tools

by

Buttle, Francis.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier Butterworth-Heinemann,

Available: Copies:

2.

Cover image for Marketing : a complete guide in pictures

Marketing : a complete guide in pictures

by

McDonald, Malcolm.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier/Butterworth-Heinemann,

Available: Copies:

3.

Cover image for People-focused knowledge management : how effective decision making leads to corporate success

People-focused knowledge management : how effective decision making leads to corporate success

by

Wiig, Karl M.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier Butterworth-Heinemann,

Available: Copies:

4.

Cover image for Market segmentation : how to do it, how to profit from it

Market segmentation : how to do it, how to profit from it

by

McDonald, Malcolm.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier/Butterworth-Heinemann,

Available: Copies:

5.

Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service

Bottom-line call center management : creating a culture of accountability and excellent customer service

by

Butler, David L. (David Lawrence)

Format:

Books

Publication Date

2004

Excerpt:

Elsevier Butterworth-Heinemann,

Available: Copies:

6.

Cover image for Purchasing and financial management of information technology

Purchasing and financial management of information technology

by

Bannister, Frank.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier/Butterworth-Heinemann,

Available: Copies:

7.

Cover image for Project management for business and engineering : principles and practice

Project management for business and engineering : principles and practice

by

Nicholas, John M., 1945-

Format:

Books

Publication Date

2004

Excerpt:

Elsevier Butterworth-Heinemann,

Available: Copies:

8.

Cover image for Core management for HR students and practitioners

Core management for HR students and practitioners

by

Winfield, Peter W.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier/Butterworth Heinemann,

Available: Copies:

9.

Cover image for The past and future of information systems

The past and future of information systems

by

Andersen, Kim Viborg.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier Butterworth-Heinemann,

Available: Copies:

10.

Cover image for Sports tourism : participants, policy and providers

Sports tourism : participants, policy and providers

by

Weed, Mike.

Table of contents http://www.loc.gov/catdir/toc/els033/2003055840.html

Format:

Books

Publication Date

2004

Excerpt:

Elsevier/Butterworth Heinemann,

Available: Copies:

11.

Cover image for Business success through service excellence

Business success through service excellence

by

Clark, Moira.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier Butterworth-Heinemann,

Available: Copies:

12.

Cover image for Risk analysis in theory and practice

Risk analysis in theory and practice

by

Chavas, Jean-Paul.

Format:

Books

Publication Date

2004

Excerpt:

Elsevier/Butterworth Heinemann ; Elsevier Academic Press,

Available: Copies:

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Publication Date: 2003-2004

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Author

McDonald, Malcolm.

(3)

Buttle, Francis

(2)

Andersen, Kim Viborg.

(1)

Annacchino, Marc A.

(1)

Baker, Susan, 1958-

(1)

Bannister, Frank.

(1)

(1)

(1)

Bull, Chris (Chris J.)

(1)

Butler, David L. (David Lawrence)

(1)

Buttle, Francis.

(1)

Chavas, Jean-Paul.

(1)

Childs, Peter R. N.

(1)

(1)

De Chernatony, L. (Leslie)

(1)

Dunbar, Ian, 1951-

(1)

(1)

Hall, C.Michael ... [et al.].

(1)

Kerrigan, Finola.

(1)

(1)

(1)

Masterman, Guy.

(1)

Morris, Peter, 1937-

(1)

Neef, Dale, 1959-

(1)

Nicholas, John M., 1945-

(1)

Nicholas, John M., 1945- Project management for business and technology. 2004.

(1)

(1)

Sloan, Donald (ed)

(1)

(1)

Syratt, Gwenda.

(1)

Vendeløo, Morten Thanning, 1976-

(1)

(1)

(1)

(1)

Winfield, Peter W.

(1)

Özbilgin, Mustafa.

(1)

Format

(28)

Item Category 1

Material Type

Language

(21)

Library

Shelf Location

Publication Date

(8)

(20)

Subject

Arts -- Marketing.

(1)

(1)

(1)

Beziehungsmanagement.

(1)

Brand name products -- Planning.

(1)

Branding (Marketing)

(1)

Building -- Estimates.

(1)

Business ethics.

(1)

Call centers -- Customer services -- Evaluation.

(1)

Call centers -- Management.

(1)

Consumer behavior.

(1)

Corporate culture.

(1)

Corporate image.

(1)

Corporations -- Moral and ethical aspects.

(1)

Customer relations -- Management.

(1)

Customer services.

(1)

Decision making -- Econometric models.

(1)

Decision making.

(1)

Engineering design.

(1)

Großbritannien.

(1)

Handbooks and manuals.

(1)

(1)

Information resources management.

(1)

Information storage and retrieval systems.

(1)

Information technology -- Costs.

(1)

Information technology -- Management.

(1)

(1)

Klantenservice.

(1)

Klantgerichtheid.

(1)

Knowledge management -- Social aspects.

(1)

Knowledge management.

(1)

Kundenmanagement.

(1)

Letting of contracts.

(1)

Machine design.

(1)

Management information systems.

(1)

Market segmentation.

(1)

Marketing -- Management.

(1)

Marketing -- Planning.

(1)

Mechanical engineering.

(1)

New products -- Planning.

(1)

Organizational behavior.

(1)

Organizational effectiveness.

(1)

Organizational learning.

(1)

Personnel management.

(1)

Product management.

(1)

Project management.

(1)

Restaurant management.

(1)

Risk -- Econometric models -- Problems, exercises, etc.

(1)

Risk -- Econometric models.

(1)

Risk management.

(1)

Sports administration -- Cross-cultural studies.

(1)

Sports and tourism.

(1)

Travel agents -- Handbooks, manuals, etc.

(1)

(1)

Uncertainty -- Econometric models.

(1)

Usagers -- Gestion.

(1)

(1)

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