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1.

Cover image for Relationship selling

Relationship selling

by

Johnston, Mark W.

Table of contents http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html

Format:

Books

Publication Date

2008

Excerpt:

Customer relations.

Available: Copies:

2.

Cover image for Built to serve : how to drive the bottom line with people-first practices

Built to serve : how to drive the bottom line with people-first practices

by

Sanders, Dan J.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

3.

Cover image for Principles of customer relationship management

Principles of customer relationship management

by

Baran, Roger Joseph, 1945-

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management -- Textbooks.

Available: Copies:

4.

Cover image for The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

by

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Excerpt:

Customer relations Management

Available: Copies:

5.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

by

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations.

Available: Copies:

6.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

7.

Cover image for Integrated marketing communications

Integrated marketing communications

by

Ouwersloot, Hans.

Format:

Books

Publication Date

2008

Excerpt:

-- Personal selling -- Direct marketing and customer service: the dialogue builder -- Social, ethical and

Available: Copies:

8.

Cover image for Relationship marketing and customer relationship management

Relationship marketing and customer relationship management

by

Brink, A. (Annekie)

Klappentext
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- South Africa.

Available: Copies:

9.

Cover image for Customer relationship management : a global perspective

Customer relationship management : a global perspective

by

Raab, Gerhard.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

10.

Cover image for Integrated advertising, promotion, and marketing communications

Integrated advertising, promotion, and marketing communications

by

Clow, Kenneth E.

Format:

Books

Publication Date

2007

Excerpt:

customer relationship management -- Public relations, sponsorship programs, and regulations -- Internet

Available: Copies:

11.

Cover image for Lean solutions : how companies and customers can create value and wealth together

Lean solutions : how companies and customers can create value and wealth together

by

Womack, James P.

Format:

Books

Publication Date

2007

Excerpt:

Customer relations.

Available: Copies:

12.

Cover image for What the customer wants you to know : how everybody needs to think differently about sales

What the customer wants you to know : how everybody needs to think differently about sales

by

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Excerpt:

Customer relations.

Available: Copies:

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Publication Date: 2003-2008

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Author

Kotler, Philip.

(4)

Anthony, Mitch.

(2)

Berndt, A. (Adele), 1966-

(2)

Bowen, John (John T.), 1948-

(2)

Brink, A. (Annekie)

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Makens, James C.

(2)

Rousseau, Deon.

(2)

Acuff, Jerry, 1949-

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Armstrong, Gary (Gary M.)

(1)

(1)

(1)

Bacon, Terry R.

(1)

Baker, Ronald J.

(1)

Bamberg, Michael G. W., 1947-

(1)

Baran, Roger Joseph, 1945-

(1)

Barnes, James G.

(1)

Belding, Shaun.

(1)

(1)

Boone, Louis E.

(1)

Boshoff, Christo.

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

(1)

Buttle, Francis.

(1)

(1)

(1)

Cass, John (Gene John)

(1)

(1)

(1)

Clow, Kenneth E.

(1)

(1)

Colvin, Geoffrey.

(1)

Cook, Sarah, 1955-

(1)

Cordón, Carlos.

(1)

Czinkota, Michael R.

(1)

(1)

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Dufek, Donald F.

(1)

Duncan, Tom (Thomas R.)

(1)

(1)

Ellson, Tony, 1953-

(1)

Fernandez, Joseph, 1968-

(1)

Film Ideas (Firm)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

Fornell, Claes.

(1)

(1)

Freeland, John G.

(1)

Galka, Roger J.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Glanz, Barbara A.

(1)

Green, Charles H.

(1)

Hair, Joseph F.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hoisington, Steven H., 1953-

(1)

Holloway, J. Christopher.

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Johnston, Mark W.

(1)

Jones, Daniel T.

(1)

Keller, Kevin Lane, 1956-

(1)

Kellogg School of Management.

(1)

Knapp, Duane E.

(1)

Kurtz, David L.

(1)

Lamb, Charles W.

(1)

Lee, David, 1950-

(1)

(1)

Levesque, Paul, 1947-

(1)

Marshall, Greg W.

(1)

McDaniel, Carl D.

(1)

Murphy, John A., 1948-

(1)

Ouwersloot, Hans.

(1)

(1)

Payne-Palacio, June.

(1)

Performance Research Associates.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

(1)

Roberts, Kevin, 1949-

(1)

Romano, Nicholas C.

(1)

Ronkainen, Ilkka A.

(1)

Sanders, Dan J.

(1)

Schenck, Barbara Findlay.

(1)

Schiffrin, Deborah.

(1)

Schuster, Camille Passler, 1950-

(1)

Scoble, Robert, 1965-

(1)

(1)

(1)

Seybold, Patricia B.

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

(1)

Sheffi, Yosef, 1948-

(1)

Stinnett, Bill.

(1)

Stone, Merlin, 1948-

(1)

Strunk, Daniel P.

(1)

(1)

Thompson, Harvey.

(1)

Trosten-Bloom, Amanda, 1957-

(1)

Tybout, Alice M.

(1)

Van Hooser, Phillip, 1957-

(1)

Vaneswaran, S.A.

(1)

Vollman, Thomas E.

(1)

(1)

West, Scott, 1959-

(1)

Whitney, Diana Kaplin.

(1)

Wilson, Jerry R.

(1)

Womack, James P.

(1)

(1)

(1)

(1)

Format

(81)

(1)

Item Category 1

Material Type

Language

(82)

Library

Shelf Location

Publication Date

(8)

(15)

(18)

(25)

Subject

Customer relations.

(44)

Customer relations -- Management.

(16)

Customer services.

(11)

(8)

Relationship marketing.

(8)

(7)

Consumer satisfaction.

(6)

Customer loyalty.

(5)

Marketing -- Management.

(4)

Marketing research.

(4)

Strategic planning.

(4)

Target marketing.

(4)

(3)

Branding (Marketing)

(3)

Business communication.

(3)

Business enterprises -- Blogs.

(3)

Communication in marketing.

(3)

Consumer behavior.

(3)

Customer services -- Management.

(3)

Organizational effectiveness.

(3)

Tourism -- Marketing.

(3)

(2)

Brand name products -- Management.

(2)

Brand name products.

(2)

Communication in organizations.

(2)

Consumers -- South Africa.

(2)

Customer relations -- Handbooks, manuals, etc.

(2)

(2)

Hospitality industry -- Marketing.

(2)

Industrial management.

(2)

Internet marketing.

(2)

(2)

(2)

Public relations.

(2)

Success in business.

(2)

Total quality management.

(2)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

Advertising media planning.

(1)

Apprentissage organisationnel -- Gestion.

(1)

Aufsatzsammlung.

(1)

Beziehungsmanagement.

(1)

Blogs -- Social aspects.

(1)

Brand name products -- Marketing.

(1)

Business -- Handbooks, manuals, etc.

(1)

Business communication -- Blogs.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business planning.

(1)

(1)

Capital intellectuel.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in management.

(1)

(1)

Consumer Behavior.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Corporate culture.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Psychological aspects.

(1)

Database marketing.

(1)

Discourse analysis -- Social aspects.

(1)

Documentary films.

(1)

Electronic commerce.

(1)

(1)

(1)

Export marketing.

(1)

Films for the hearing impaired.

(1)

Financial planners -- Marketing.

(1)

Financial planners.

(1)

Food service management.

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Higiene de alimentos

(1)

Human capital -- Handbooks, manuals, etc.

(1)

(1)

Identity (Psychology)

(1)

Industrial efficiency.

(1)

Industrial procurement.

(1)

Instructional films.

(1)

Intellectual capital.

(1)

Interactive marketing.

(1)

Internet -- Social aspects.

(1)

Interpersonal communication.

(1)

Investment advisors -- Marketing.

(1)

Investment advisors.

(1)

Klantenservice.

(1)

Klantgerichtheid.

(1)

Knowledge management.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Kundenmanagement.

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

Market segmentation.

(1)

Marketing -- Decision making.

(1)

(1)

Microsoft CRM (Computer file)

(1)

Organizational behavior.

(1)

Organizational change.

(1)

Organizational learning -- Management.

(1)

Performance -- Management.

(1)

Personnel management -- Great Britain.

(1)

Personnel management.

(1)

Planejamento de cardâapio

(1)

Professional employees -- Handbooks, manuals, etc.

(1)

Public Relations.

(1)

Ratgeber -- Guidebook.

(1)

(1)

Relations avec la clientáele -- Gestion.

(1)

Relationship marketing -- Management.

(1)

Relationship marketing -- South Africa.

(1)

Relationship marketing -- Textbooks.

(1)

Rendement au travail -- Gestion.

(1)

Sales management.

(1)

Selling -- Psychological aspects.

(1)

Servicio al cliente.

(1)

Serviðcos de alimentaðcäao (organizaðcäao e administraðcäao)

(1)

Six sigma (Quality control standard)

(1)

Small business marketing.

(1)

Sociolinguistics.

(1)

(1)

Strategisch management.

(1)

Success in business Case studies

(1)

Technological innovations -- Management.

(1)

(1)

(1)

Tourisme - Marketing.

(1)

Tourisme -- Marketing.

(1)

(1)

(1)

(1)

Usagers -- Gestion.

(1)

Utensâilios de alimentaðcäao e culinâaria

(1)

(1)

Video recordings for the hearing impaired.

(1)

Web sites -- Design.

(1)

(1)

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