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1.

Cover image for From products to services : insight and experience from companies which have embraced the service economy

From products to services : insight and experience from companies which have embraced the service economy

by

Young, Laurie, 1955-

Format:

Books

Publication Date

2008

Excerpt:

From products to services : insight and experience from companies which have embraced the service

Available: Copies:

2.

Cover image for Services marketing.

Services marketing.

Services marketing.

by

Zeithaml, Valarie A.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Marketing.

Available: Copies:

3.

Cover image for Driving down cost : how to manage and cut costs - intelligently

Driving down cost : how to manage and cut costs - intelligently

by

Wileman, Andrew.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Cost control.

Available: Copies:

4.

Cover image for WTO -- trade in services

WTO -- trade in services

WTO -- trade in services

by

Wolfrum, Rudiger.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Law and legislation.

Available: Copies:

5.

Cover image for Introduction to private security

Introduction to private security

Introduction to private security

by

Dempsey, John S.

Format:

Books

Publication Date

2008

Excerpt:

Private security services -- United States.

Available: Copies:

6.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Inhaltsverzeichnis
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2007

Excerpt:

Service industries -- Marketing.

Available: Copies:

7.

Cover image for Challenges of managing information quality in service organizations

Challenges of managing information quality in service organizations

by

Al-Hakim, Latif, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html

Format:

Books

Publication Date

2007 2006

Excerpt:

Service industries -- Information technology -- Quality control.

Available: Copies:

8.

Cover image for Service management and marketing : customer management in service competition

Service management and marketing : customer management in service competition

by

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

Available: Copies:

9.

Cover image for Services marketing management : a strategic perspective

Services marketing management : a strategic perspective

by

Kasper, Hans.

Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing -- Management.

Available: Copies:

10.

Cover image for Marketing plans for service businesses : a complete guide

Marketing plans for service businesses : a complete guide

by

McDonald, Malcolm.

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing.

Available: Copies:

11.

Cover image for 5S for service organizations and offices : a lean look at improvements

5S for service organizations and offices : a lean look at improvements

by

Sarkar, Debashis.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Quality control.

Available: Copies:

12.

Cover image for Services marketing : concepts, strategies & cases

Services marketing : concepts, strategies & cases

Services marketing : concepts, strategies & cases

by

Hoffman, K. Douglas.

Table of contents http://www.loc.gov/catdir/toc/fy0607/2005934852.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing.

Available: Copies:

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Publication Date: 2003-2008

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Author

Al-Hakim, Latif, 1946-

(2)

Lovelock, Christopher H.

(2)

Baschab, John, 1968-

(1)

Bateson, John E. G.

(1)

Bitner, Mary Jo.

(1)

(1)

Dempsey, John S.

(1)

Drew, John, 1970-

(1)

Feinaugle, Clemens.

(1)

Fitzsimmons, James A.

(1)

Fitzsimmons, Mona J.

(1)

(1)

Gremler, Dwayne D.

(1)

Grimshaw, Damian.

(1)

Grèonroos, Christian, 1947-

(1)

Helsdingen, Piet van.

(1)

Hoffman, K. Douglas.

(1)

Hoffman, K. Douglas. Essentials of services marketing.

(1)

(1)

Jansson, Jan Owen.

(1)

Jaworski, Bernard J.

(1)

Johnston, Robert.

(1)

Jordaan, Yolanda.

(1)

(1)

Lucas, Rosemary.

(1)

Mancini, Marc, 1946-

(1)

McCallum, Blair.

(1)

McDonald, Malcolm.

(1)

McDonald, Malcolm. Marketing planning for services.

(1)

Milakovich, Michael E.

(1)

Miozzo, Marcela, 1963-

(1)

(1)

Palmer, Adrian, 1955-

(1)

(1)

Piot, Jon, 1966-

(1)

Pirrie, Angela.

(1)

Prinsloo, Mélani.

(1)

(1)

Rayport, Jeffrey F.

(1)

Roggenhofer, Stefan.

(1)

Sarkar, Debashis.

(1)

Sherman, H. David.

(1)

Shinkins, Sadie.

(1)

(1)

Stoll, Peter-Tobias.

(1)

Taylor, Peter J.

(1)

(1)

Wileman, Andrew.

(1)

(1)

Wolfrum, Rudiger.

(1)

Wright, J. Nevan.

(1)

Young, Laurie, 1955-

(1)

Zeithaml, Valarie A.

(1)

Zhu, Joe, 1968-

(1)

Format

(31)

(1)

Item Category 1

Material Type

Language

(32)

Library

Shelf Location

Publication Date

(2)

(5)

(5)

(14)

Subject

Service industries -- Management.

(8)

Service industries -- Marketing.

(8)

Service industries.

(5)

Customer services.

(3)

Professions -- Marketing.

(3)

Industrial management.

(2)

Information technology -- Management.

(2)

Marketing -- Management.

(2)

(2)

Business services

(1)

Cities and towns.

(1)

(1)

Corporations -- Finance -- Management.

(1)

(1)

Customer services -- Management

(1)

Customer services -- Management.

(1)

Customer services -- Marketing -- Management.

(1)

Customer services -- Marketing.

(1)

Data envelopment analysis.

(1)

Database management -- Quality control.

(1)

Dienstensector.

(1)

Economic geography.

(1)

(1)

(1)

Hospitality industry -- Personnel management.

(1)

Industries -- Security measures

(1)

Industries -- Security measures.

(1)

Information networks.

(1)

Information resources management -- Quality control.

(1)

Information resources management.

(1)

Intergovernmental cooperation.

(1)

Knowledge management.

(1)

Marketing -- Key accounts.

(1)

(1)

Office management.

(1)

Organizational change.

(1)

Private security services -- United States.

(1)

Private security services.

(1)

Product management.

(1)

Quality control.

(1)

Quality function deployment.

(1)

Service industries -- Cost control.

(1)

Service industries -- Information technology -- Quality control.

(1)

Service industries -- Labor productivity.

(1)

Service industries -- Law and legislation.

(1)

Service industries -- Management

(1)

Service industries -- Marketing -- Management.

(1)

Service industries -- Planning.

(1)

Service industries -- Quality control.

(1)

Service industries -- Technological innovations -- Management.

(1)

Service industries workers.

(1)

Service sector.

(1)

Technological innovations.

(1)

Total quality management

(1)

Tourism -- Marketing.

(1)

Tourism -- Personnel management.

(1)

(1)

(1)

(1)

World Trade Organization.

(1)

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