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1. 
Cover image for Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
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2. 
Cover image for Business process mapping : improving customer satisfaction. Workbook
by 
Jacka, J. Mike.
Format: 
Books
Publication Date 
2009
Excerpt: 
Business process mapping : improving customer satisfaction. Workbook / Jacka, J. Mike.
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3. 
Cover image for Researching customer satisfaction & loyalty : how to find out what people really think
by 
Szwarc, Paul.
Format: 
Books
Publication Date 
2005
Excerpt: 
Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc
Available: Copies:
by 
Peterson, Tshepo.
Format: 
Manuscript
Publication Date 
2025 2024 2023 2022 2021
Excerpt: 
The impact of in-store sanittion facilities on customer satisfaction at Steve's Blackheath
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by 
Hiestermann, Kerry.
Format: 
Manuscript
Publication Date 
2008
Excerpt: 
Reward and recognition enhances employee engagement, creating improved customer satisfaction and
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7. 
Cover image for Faculty career paths : multiple routes to academic success and satisfaction
by 
Bataille, Gretchen M., 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
Faculty career paths : multiple routes to academic success and satisfaction / Bataille, Gretchen M
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8. 
Cover image for Quality of life therapy : applying a life satisfaction approach to positive psychology and cognitive therapy
by 
Frisch, Michael (Michael B.)
Format: 
Books
Publication Date 
2006
Excerpt: 
Quality of life therapy : applying a life satisfaction approach to positive psychology and
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by 
Robbins, Stephen P., 1943-
Format: 
Electronic Resources
Publication Date 
2009
Excerpt: 
-- Foundations of individual behavior -- Attitudes and job satisfaction -- Personality and values -- Perceptions
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10. 
Cover image for Organizational behavior
by 
Robbins, Stephen P., 1943-
Format: 
Books
Publication Date 
2009
Excerpt: 
satisfaction -- Personality and values -- Perception and individual decision making -- Motivation concepts
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11. 
Cover image for Work psychology : an introduction to human behaviour in the workplace
by 
Matthewman, Lisa.
Format: 
Books
Publication Date 
2009
Excerpt: 
satisfaction; 6. Relationships at work; 7. Groups, teams and decision making; 8. Leadership at work; 9. Career
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12. 
Cover image for Handbook of principles of organizational behavior : indispensable knowledge for evidence-based management
by 
Locke, Edwin A.
Format: 
Books
Publication Date 
2009
Excerpt: 
. III. Turnover and Satisfaction -- Pt. IV. Motivation -- Pt. V. Team Dynamics -- Pt. VI. Leadership
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