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1. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
Computer service industry -- Vocational guidance.
Available: Copies:
2. 
Cover image for Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
by 
Sanderson, Susan M.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
3. 
Cover image for Media now : understanding media culture and technology
Media now : understanding media culture and technology
by 
Straubhaar, Joseph D.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
-- Technology : inside your TV -- Technology demystified : inside digital television -- Industry : who runs the
Available: Copies: