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1. 
Cover image for The office : procedures and technology
The office : procedures and technology
by 
Oliverio, Mary Ellen.
Format: 
Books
Publication Date 
2007
Excerpt: 
Office practice -- Automation.
Available: Copies:
2. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
. Rayport and Bernard J. Jaworski argue that this unprecedented industrialization of front-office services
Available: Copies:
3. 
Cover image for The Firefly five language visual dictionary
The Firefly five language visual dictionary
by 
Corbeil, Jean Claude.
Format: 
Books
Publication Date 
2004
Excerpt: 
architecture -- Communications and office automation -- Transport and machinery -- Energy -- Science -- Society
Available: Copies:
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