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1. 
Cover image for Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
by 
Steinberg, Randy A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Computer technical support.
Available: Copies:
2. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
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