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1. 
Cover image for Management communication
Management communication
by 
Bell, Arthur H. (Arthur Henry), 1946-
Format: 
Books
Publication Date 
2006
Excerpt: 
Communication in management.
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2. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
: Business skills for technical professionals -- ch. 8: Teams and team players in a help desk setting -- ch
Available: Copies:
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