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1.

Cover image for The EQ interview : finding employees with high emotional intelligence

The EQ interview : finding employees with high emotional intelligence

The EQ interview : finding employees with high emotional intelligence

by

Lynn, Adele B.

Format:

Books

Publication Date

2008

Excerpt:

AMACOM/American Management Association ; SHRM,

Available: Copies:

2.

Cover image for A manager's guide to coaching : simple and effective ways to get the best out of your employees

A manager's guide to coaching : simple and effective ways to get the best out of your employees

A manager's guide to coaching : simple and effective ways to get the best out of your employees

by

Emerson, Brian, 1967-

Format:

Books

Publication Date

2008

Excerpt:

AMACOM/American Management Association,

Available: Copies:

3.

Cover image for Becoming an extraordinary manager : the 5 essentials for success

Becoming an extraordinary manager : the 5 essentials for success

Becoming an extraordinary manager : the 5 essentials for success

by

Sandler, Len, 1946-

Format:

Books

Publication Date

2008

Excerpt:

AMACOM, American Management Association,

Available: Copies:

4.

Cover image for Managing online forums : everything you need to know to create and run successful community discussion boards

Managing online forums : everything you need to know to create and run successful community discussion boards

Managing online forums : everything you need to know to create and run successful community discussion boards

by

O'Keefe, Patrick, 1984-

Format:

Books

Publication Date

2008

Excerpt:

AMACOM,

Available: Copies:

5.

Cover image for Persuasion IQ : the 10 skills you need to get exactly what you want

Persuasion IQ : the 10 skills you need to get exactly what you want

by

Mortensen, Kurt W.

Table of contents only http://www.loc.gov/catdir/toc/ecip086/2007049174.html

Format:

Books

Publication Date

2008

Excerpt:

AMACOM/American Management Association,

Available: Copies:

6.

Cover image for The language of success : business writing that informs, persuades, and gets results

The language of success : business writing that informs, persuades, and gets results

by

Sant, Tom.

Format:

Books

Publication Date

2008

Excerpt:

Amacom,

Available: Copies:

7.

Cover image for How to recognize & reward employees : 150 ways to inspire peak performance

How to recognize & reward employees : 150 ways to inspire peak performance

How to recognize & reward employees : 150 ways to inspire peak performance

by

Deeprose, Donna.

Table of contents http://www.loc.gov/catdir/toc/ecip0610/2006007482.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

8.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

by

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM, American Management Association,

Available: Copies:

9.

Cover image for A manager's guide to improving workplace performance

A manager's guide to improving workplace performance

by

Chevalier, Roger, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006036145.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

10.

Cover image for 101 strategies for recruiting success : where, when, and how to find the right people every time

101 strategies for recruiting success : where, when, and how to find the right people every time

101 strategies for recruiting success : where, when, and how to find the right people every time

by

Pritchard, Christopher W., 1954-

Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006012213.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM (American Management Association),

Available: Copies:

11.

Cover image for Whoever tells the best story wins how to use your own stories to communicate with power and impact

Whoever tells the best story wins how to use your own stories to communicate with power and impact

Whoever tells the best story wins how to use your own stories to communicate with power and impact

by

Simmons, Annette.

Connect to this resource online

Format:

Electronic Resources

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

12.

Cover image for Coaching for emotional intelligence : the secret to developing the star potential in your employees

Coaching for emotional intelligence : the secret to developing the star potential in your employees

by

Wall, Bob (Bob Lee)

Table of contents only http://www.loc.gov/catdir/toc/ecip0611/2006010834.html

Format:

Books

Publication Date

2007

Excerpt:

Amacom,

Available: Copies:

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Publication Date: 2006-2008

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Charney, Cyril.

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Chevalier, Roger, 1946-

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Emerson, Brian, 1967-

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Mortensen, Kurt W.

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O'Keefe, Patrick, 1984-

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Performance Associates, Inc.

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Sandler, Len, 1946-

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Wall, Bob (Bob Lee)

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Business communication.

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Creative ability in business.

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Customer relations.

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Employee selection.

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Employment interviewing.

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Personnel management.

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Business writing.

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Career development -- Psychological aspects.

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Core competencies.

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Customer services -- Psychological aspects.

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Electronic discussion groups -- Management.

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Emotional intelligence -- Examinations, questions, etc.

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Emotional intelligence -- Study and teaching.

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Incentives in industry.

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Internet -- Social aspects.

(1)

Leadership -- Handbooks, manuals, etc.

(1)

Management -- Psychological aspects.

(1)

(1)

Marketing research.

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Negotiation in business.

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Online social networks -- Management.

(1)

Organizational effectiveness.

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Performance -- Psychological aspects.

(1)

Persuasion (Psychology)

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Problem solving -- Handbooks, manuals, etc.

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Sales management.

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(1)

Success -- Psychological aspects.

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Success in business.

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