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Cover image for A guide to service desk concepts

A guide to service desk concepts

A guide to service desk concepts

by

Knapp, Donna.

Format:

Books

Publication Date

2010

Excerpt:

Computer technical support.

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2.

Cover image for Service support.

Service support.

Service support.

by

Great Britain. Office of Government Commerce.

Format:

Books

Publication Date

2007 2000

Excerpt:

Computer technical support.

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3.

Cover image for Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

by

Steinberg, Randy A.

Format:

Books

Publication Date

2006

Excerpt:

Computer technical support.

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