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1. 
Cover image for The other end of the line
The other end of the line
The other end of the line
by 
Metcalfe, Jesse, 1978-
Format: 
Video disc
Publication Date 
2009 2008
Excerpt: 
Call center agents -- India -- Bombay -- Drama.
Available: Copies:
2. 
Cover image for The silence of the rational center : why American foreign policy is failing
The silence of the rational center : why American foreign policy is failing
by 
Halper, Stefan A.
Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006032291.html
Format: 
Books
Publication Date 
2007
Excerpt: 
The silence of the rational center : why American foreign policy is failing / Halper, Stefan A.
Available: Copies:
3. 
Cover image for Operations & management principles for contact centres
Operations & management principles for contact centres
by 
Hoffmann, Esther C.
Format: 
Books
Publication Date 
2007
Excerpt: 
Call centers -- Management.
Available: Copies:
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