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1. 
Cover image for The DNA of customer experience : how emotions drive value
The DNA of customer experience : how emotions drive value
by 
Shaw, Colin.
http://www.gbv.de/dms/zbw/525506470.pdf
Format: 
Books
Publication Date 
2007
Excerpt: 
The DNA of customer experience : how emotions drive value / Shaw, Colin.
Available: Copies:
2. 
Cover image for Accountability and the public interest in broadcasting
Accountability and the public interest in broadcasting
by 
Hargrave, Andrea Millwood.
Format: 
Books
Publication Date 
2009
Excerpt: 
Shaw, Colin, 1928-
Available: Copies:
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