Crisis management in the new strategy landscape

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Title:

Author:

Crandall, William, 1956-

ISBN:

9781412954136

Personal Author:

Crandall, William, 1956-

Publication Information:

Los Angeles : SAGE, c2010.

Physical Description:

xiv, 265 p. : ill. ; 26 cm.

Contents:

A framework for crisis management -- The crisis management landscape -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action when disaster hits -- Crisis communication -- The importance of organizational learning -- The underlying role of ethics in crisis management -- Chaos theory : an alternative paradigm in the study of organizational crises -- Emerging trends in crisis management.

Subject Term:

Crisis management.

Added Author:

Parnell, John A. (John Alan), 1964-

Spillan, John E.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025505286	658.4056 C891C 2010	1	Searching... Unknown

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Summary

Crisis management is often viewed as a short-term response to a specific event. While that is a part of the crisis management process, Crisis Management in the New Strategy Landscape takes a long term approach and offers a strategic orientation to crisis management.

The text follows a four stage crisis management framework: Landscape survey (anticipating crisis events), strategic planning (setting up the crisis management team and plan), crisis management (addressing the crisis when it occurs), and organizational learning (applying lessons from crisis so they will be prevented, or at least mitigated in the future).

Features & Benefits

- Strategic approach used throughout the text

- New trends in crisis management

- Material on business ethics

- What to do after the crisis

- Case studies and vignettes at the beginning and end of each chapter