analysis -- Recruitment and selection -- Employee onboarding, motivation and retention -- Internal staffing

and developing employees: Organisational-level perspectives -- Remunerating employees -- Providing

competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty

-- ch. 10. Talent and retention management -- ch. 11. Employee relations -- ch. 12 Managing employee

-- Relationships with employees -- Means and ends -- Standards of conduct and behaviour -- Managing shareholders

-- New employee assimilation -- Strategic retention -- Employee engagement -- Workplace flexibility

-- Communication satisfaction as a means of improving employee productivity -- Developing an effective retention