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1. 
Cover image for Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
and behavior -- 7. Service vreakdowns and recovery -- 8. Cusomer service in a diverse world -- 9
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2. 
Cover image for Strategic planning for public relations
by 
Smith, Ronald D., 1948- author.
Format: 
Books
Publication Date 
2017
Excerpt: 
aural communication -- Planning example 6C: Verbal and nonverbal communication -- Checklist 6C: Verbal
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3. 
Cover image for Business and professional communication : keys for workplace excellence
by 
Quintanilla, Kelly M.
Format: 
Books
Publication Date 
2014
Excerpt: 
Verbal and Nonverbal Communication -- Verbal and Nonverbal Communication and Their Impact on Professions
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