Managing tourism services : a southern African perspective

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Title:

Managing tourism services : a southern African perspective

Author:

Bennett, J. A. (J. Alf)

ISBN:

9780627025877

Edition:

3nd ed.

Publication Information:

Hatfield, Pretoria : Van Schaik, 2005.

Physical Description:

xvi, 416 pages : illustrations ; 25 cm

Subject Term:

Tourism -- South Africa.

Tourism -- Africa, Southern.

Tourism. (OCoLC)fst01153142

Reiseveranstalter.

Tourismusforschung.

Geographic Term:

Africa, Southern. (OCoLC)fst01239519

South Africa. (OCoLC)fst01204616

Südafrika (Staat)

Genre:

Aufsatzsammlung.

Added Author:

Bennett, J. A. (J. Alf)

Copies:

Available:*

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Searching... 1:IIEMSA	1:GEN-BOOK	33168023651488	338.479168 B471M 2005	1	Searching... Unknown
Searching... 1:IIEMSA	1:GEN-BOOK	33168025401437	338.479168 B471M 2005	2	Searching... Unknown
Searching... 1:MAIN	1:GEN-BOOK	002186586	338.4 MAN	1	Searching... Unknown
Searching... 1:RCBMF	1:GEN-BOOK	000083021	338.479 MAN	2	Searching... Unknown
Searching... 1:RCBMF	1:GEN-BOOK	000016361	338.479 MAN	3	Searching... Unknown
Searching... 1:RCPTA	1:GEN-BOOK	000174049	338.479 MAN	1	Searching... Unknown
Searching... 1:VCDBN	1:GEN-BOOK	000020112	338.4791 BEN	1	Searching... Unknown
Searching... 1:VCPMB	1:GEN-BOOK	000090076	338.479 MAN	1	Searching... Unknown
Searching... 1:VCSD	1:GEN-BOOK	000052017	338.479 MAN	1	Searching... Unknown

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Summary

Summary

This edition of managing tourism services strives to promote and instil a strong customer-centric orientation in the reader. Therefore, the title places strong emphasis on service orientation and the content focuses on managerial functions.

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