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1. 
Cover image for Business communication
Business communication
by 
Daniels, Dawn, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
between verbal and non-verbal communication -- Excessive emotion -- Communication selectivity -- Cultural
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2. 
Cover image for Failure to communicate : how conversations go wrong and what you can do to right them
Failure to communicate : how conversations go wrong and what you can do to right them
by 
Weeks, Holly.
Format: 
Books
Publication Date 
2008
Excerpt: 
game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions
Available: Copies:
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