Machine generated contents note: pt. I BEGINNING COMMUNICATION PRINCIPLES -- ch. 1 Business and Professional Excellence in the Workplace -- Business and Professional Excellence in Context -- Verbal and Nonverbal Communication -- Listening -- Resumes, Interviews, and Negotiations -- Getting to Know the Diverse Workplace -- Interpersonal Communication at Work -- Strengthening Teams and Conducting Meetings -- Technology in the Workplace -- Business and Professional Writing -- Leadership and Conflict Management -- Presentations -- Work-Life Balance -- Understanding the KEYS Process -- Defining Communication -- The Importance of Communication -- Communication: A Complex Process -- Sender and Receiver -- Message and Feedback -- Channel -- Context -- Noise -- Communication Apprehension -- Types of Communication Apprehension -- Causes of Communication Apprehension -- Communication Ethics -- KEYS for Excellence in the Workplace -- Executive Summary -- Discussion Questions --

Contents note continued: Terms to Remember -- ch. 2 Verbal and Nonverbal Communication -- Verbal Communication -- Nonverbal Communication -- Codes of Nonverbal Communication -- Vocal Expression -- Space -- Environment -- Physical Appearance -- Body Movement -- Facial Behavior -- Touch -- Forming Relationships With Verbal and Nonverbal Communication -- Verbal and Nonverbal Communication and Their Impact on Professions -- KEYS to Excellence in Verbal and Nonverbal Communication -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 3 Listening -- Hearing and Listening -- Barriers to Listening -- Failing to Limit Distractions -- Failing to Focus on the Message -- Failing to Be an Active Listener -- Listening Styles and Categories -- Improving Your Listening -- KEYS to Listening Excellence -- Executive Summary -- Discussion Questions -- Terms to Remember -- pt. II ENTERING THE WORKPLACE -- ch. 4 Resumes, Interviews, and Negotiation -- The Job-Seeking Process --

Contents note continued: Stage One: Exploring -- Self-Exploration -- Career Exploration -- Stage Two: Researching -- Researching Openings -- Researching Potential Employers -- Stage Three: Applying -- Developing Resumes -- Customizing Resumes -- Developing Electronic and Scannable Resumes and Online Applications -- Developing Cover Letters -- Stage Four: Interviewing -- Before the Interview -- During the Interview -- Stage Five: Following Up -- Stage Six: Negotiations -- KEYS to Excellence in the Job-Seeking Process -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 5 Getting to Know Your Diverse Workplace -- Learning Your Workplace Culture -- Assimilating College Students -- Diversity in Your Workplace: Some Important Concepts -- Cultural Diversity Awareness and Worldview -- Cultural Competence -- Mutual Respect -- Examples of Diversity in Professional Contexts -- Gender -- Ethnicity and Race -- Language Differences -- Religion and Spirituality --

Contents note continued: People With Disabilities -- KEYS to Excellence in Getting to Know the Diverse Workplace -- Executive Summary -- Discussion Questions -- Terms to Remember -- pt. III DEVELOPING IN THE WORKPLACE -- ch. 6 Interpersonal Communication at Work -- Exploring Relationship Types at Work -- Superior-Subordinate Relationships -- Coworker Relationships -- Customer-Client Relationships -- The Line Between Professional and Personal -- Romance in the Workplace -- Sexual Harassment -- Communication Privacy Management at Work -- Professional Etiquette -- KEYS to Excellence in Interpersonal Communication -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 7 Strengthening Teams and Conducting Meetings -- How Do Groups Differ From Teams? -- Conducting Meetings -- Meeting Environment -- Meeting Topics (Agenda) -- Meeting Participants -- Team Roles -- Team Norms -- Problem Solving -- Describing and Analyzing the Problem -- Generating Possible Solutions --

Contents note continued: Evaluating All Solutions -- Deciding on the Solution -- Planning How to Implement the Solution -- Cultivating Innovative Thinking -- Explorer -- Artist -- Judge -- Warrior -- Supporting Each Role -- Conflict in Team Meetings -- Need for Conflict -- Productive Conflict -- The Unite Approach -- KEYS to Excellence in Team Communication -- Executive Summary -- Discussion Questions -- Terms to Remember -- pt. IV EXCELLING IN THE WORKPLACE -- ch. 8 Technology in the Workplace -- Communication and Technology: Tools for Professionals -- Maintaining Professional Excellence Online -- Electronic Communication -- Drawbacks of Technology -- Employee Surveillance -- Time Management -- Information Overload -- Electronic Aggression -- Professional Etiquette With Technology -- KEYS to Excellence With Communication and Technology -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 9 Business and Professional Writing --

Contents note continued: The Importance of Written Communication -- Striving for Written Communication Excellence -- Types of Written Communication -- Business Letters -- Employee Reviews -- Recommendation Letters -- Thank-You Letters -- Memos -- Proposals and Reports -- Planning Documents -- Press Releases -- Proactive Media Writing -- E-mail -- KEYS to Excellence in Written Communication -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 10 Leadership and Conflict Management -- What Is Leadership? -- Utilizing Power -- Improving Communication With Leadership Theories -- Behavioral Theories -- Situational Leadership Theories -- Transformational Leadership -- Hiring the Right Team -- Developing the New Employee Profile -- During the Interview -- After the Interview -- Following Up and Following Through -- Communicating About Your Team -- Dealing With Difficult People -- Meet Your Organizational Family -- Leader as Parent -- Giving Feedback --

Contents note continued: Setting Expectations -- Providing Feedback Regularly -- Praising Team Members -- Holding Team Members Accountable -- Motivating Through Feedback -- Enacting Consequences -- Putting It Together -- Managing Your Public Image -- Keys to Excellence in Leadership -- Executive Summary -- Discussion Questions -- Terms to Remember -- pt. V PRESENTING IN THE WORKPLACE -- ch. 11 Informing and Persuading -- The Importance of Presenting With Professional Excellence -- Identifying Presentation Opportunities and Purposes -- Presentation Opportunities -- General Purpose -- Specific Purpose -- Speaking to Inform -- Ethos -- Logos -- Strategies for Informing With Excellence -- Speaking to Persuade -- Types of Reasoning -- Pathos -- Strategies for Persuading With Excellence -- KEYS to Excellence in Professional Presentations -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 12 Speech Design -- Analyzing the Audience -- Analyzing the Context --

Contents note continued: Researching -- Gathering Research -- Determining What to Include -- Organizing Your Presentation -- Organizing the Body -- Developing Transitions -- Introductions -- Conclusions -- Language -- KEYS to Excellence in Designing a Speech -- Executive Summary -- Discussion Questions -- Terms to Remember -- ch. 13 Delivering a Speech With Professional Excellence -- Delivering the Presentation With Professional Excellence -- The Adrenaline Rush -- Sense of Play -- Presenting From an Outline -- PowerPoint and Other Supporting Aids -- Should I Use Supporting Aids? -- Types of Supporting Aids -- Practice Makes Perfect -- Team Presentations -- KEYS to Excellence in Professional Presentations -- Executive Summary -- Discussion Questions -- Terms to Remember -- pt. VI SURVIVING IN THE WORKPLACE -- ch. 14 Work-Life Balance -- The Importance of Work-Life Balance -- Work-Life Balance Defined -- Individual Benefits -- Organizational Benefits -- Triggers to Imbalance --

Contents note continued: Personality Types -- The Impact of Difficult People on Work-Life Balance -- Technologically Blurred Boundaries -- Life Demands -- Strategies for Balance -- Knowing Yourself -- Developing Emotional Intelligence -- Developing Time-Management Skills -- Using the PDA to Maintain Balance -- Taking a Vacation -- KEYS to Excellence With Work-Life Balance -- Executive Summary -- Discussion Questions -- Terms to Remember.