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1. 
Cover image for Governance, risk management, and compliance : it can't happen to us--avoiding corporate disaster while driving success
Governance, risk management, and compliance : it can't happen to us--avoiding corporate disaster while driving success
by 
Steinberg, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
Governance, risk management, and compliance : it can't happen to us--avoiding corporate disaster
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2. 
Cover image for Converting customer value : from retention to profit
Converting customer value : from retention to profit
Converting customer value : from retention to profit
by 
Murphy, John A., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Employee involvement -- Training and development -- Measurement -- Continuous improvement -- Communication
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