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1. 
Cover image for Crucial conversations : tools for talking when stakes are high
Crucial conversations : tools for talking when stakes are high
by 
Patterson, Kerry, 1946-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002001129.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2002001129.html
Format: 
Books
Publication Date 
2002
Excerpt: 
, and encouraging freedom of expression. Among other things, readers also learn about the four main
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2. 
Cover image for Pragmatics of human communication : a study of interactional patterns, pathologies, and paradoxes
Pragmatics of human communication : a study of interactional patterns, pathologies, and paradoxes
by 
Watzlawick, Paul, 1921-2007.
Format: 
Books
Publication Date 
1967
Excerpt: 
Pragmatics of human communication : a study of interactional patterns, pathologies, and paradoxes /
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