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1. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Format: 
Books
Publication Date 
2005
Excerpt: 
two." "This book shows how new roles for technology and people will radically reshape business and
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2. 
Cover image for Competing in the information age : strategic alignment in practice
by 
Luftman, Jerry N.
Format: 
Books
Publication Date 
1996
Excerpt: 
information technology. It outlines how to match information systems with business strategy to forge a strong
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