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1. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Customer services -- Management.
Available: Copies:
2. 
Cover image for World class! : strategies for winning with your customer
World class! : strategies for winning with your customer
World class! : strategies for winning with your customer
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1991
Excerpt: 
Customer services -- Management.
Available: Copies:
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