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1. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Harvard Business School Press,
Available: Copies:
2. 
Cover image for Harvard business review on knowledge management.
Harvard business review on knowledge management.
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=834792&custom_att_2=simple_viewer
Inhaltsverzeichnis Harvard business review on knowledge management
Format: 
Books
Publication Date 
1998
Excerpt: 
Harvard business review on knowledge management.
Available: Copies:
3. 
Cover image for Competing for the future
Competing for the future
by 
Hamel, Gary.
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1587865&custom_att_2=simple_viewer
Table of contents http://www.gbv.de/dms/hbz/toc/ht006494103.pdf
Inhaltsverzeichnis Competing for the future
Format: 
Regular print
Publication Date 
1994
Excerpt: 
BUSINESS MANAGEMENT.
Available: Copies:
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