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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer technical support.
Available: Copies:
3. 
Cover image for Service support.
Service support.
Service support.
by 
Great Britain. Office of Government Commerce.
Format: 
Books
Publication Date 
2007 2000
Excerpt: 
Computer technical support.
Available: Copies:
5. 
Cover image for Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
by 
Sanderson, Susan M.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Computer technical support.
Available: Copies:
6. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2003
Excerpt: 
Computer technical support.
Available: Copies:
7. 
Cover image for Building & managing a world class IT help desk
Building & managing a world class IT help desk
by 
Wooten, Bob.
Table of contents http://catdir.loc.gov/catdir/toc/mh023/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html
Format: 
Books
Publication Date 
2001
Excerpt: 
Computer technical support.
Available: Copies:
8. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
1999
Excerpt: 
Computer technical support.
Available: Copies:
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