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1. 
Cover image for Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
by 
Steinberg, Randy A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter
Available: Copies:
2. 
Cover image for Building & managing a world class IT help desk
Building & managing a world class IT help desk
by 
Wooten, Bob.
Table of contents http://catdir.loc.gov/catdir/toc/mh023/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html
Format: 
Books
Publication Date 
2001
Excerpt: 
Building and managing a world class IT help desk
Available: Copies:
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