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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
2. 
Cover image for Service support.
Service support.
by 
Great Britain. Office of Government Commerce.
Format: 
Books
Publication Date 
2007 2000
Excerpt: 
Information technology -- Management.
Available: Copies:
3. 
Cover image for Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
by 
Steinberg, Randy A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter
Available: Copies:
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