IIE Logo

IIE
Switch to list view
Switch to thumbnail view
Select an Action
7 Results Found Subscribe to search results
0000000IIE
Print
1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Systems -- Integrating Processes and Technology -- Steps for Selecting Technology -- Step 1 Define the
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
technology component: service desk tools and technologies -- The information component: service desk
Available: Copies:
3. 
Cover image for Service support.
Service support.
by 
Great Britain. Office of Government Commerce.
Format: 
Books
Publication Date 
2007 2000
Excerpt: 
Information technology -- Management.
Available: Copies:
5. 
Cover image for Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
by 
Sanderson, Susan M.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
McGraw-Hill Technology Education,
Available: Copies:
6. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2003
Excerpt: 
Course Technology,
Available: Copies:
7. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
1999
Excerpt: 
Course Technology,
Available: Copies:
Limit Search Results
Access Level
Author
Format
Item Category 1
Material Type
Language
Library
Shelf Location
Publication Date
Subject
Item Available
Advanced Search Location