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1. 
Cover image for Understanding conflict resolution
Understanding conflict resolution
by 
Wallensteen, Peter, 1945-
Table of contents only http://www.loc.gov/catdir/toc/fy12pdf02/2011924400.html
Format: 
Books
Publication Date 
2012
Excerpt: 
- and power-focused communities -- 10.2.Early Action and Conflict Prevention -- Examples of conflict
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2. 
Cover image for Dealing with difficult people : 24 lessons for bringing out the best in everyone
Dealing with difficult people : 24 lessons for bringing out the best in everyone
by 
Brinkman, Rick.
Format: 
Books
Publication Date 
2006
Excerpt: 
in the no person -- Bring out the best in the whiner -- Take the first three action steps.
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3. 
Cover image for Escalation and negotiation in international conflicts
Escalation and negotiation in international conflicts
by 
Zartman, I. William.
Publisher description http://www.loc.gov/catdir/enhancements/fy0642/2006296156-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0642/2006296156-t.html
Format: 
Books
Publication Date 
2005
Excerpt: 
research / I. William Zartman and Guy Olivier Faure -- Strategies for action / Guy Olivier Faure and I
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