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1. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Conflict management.
Available: Copies:
2. 
Cover image for A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people
A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people
by 
Scott, Gini Graham.
Table of contents http://www.loc.gov/catdir/toc/ecip049/2003020908.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Conflict management.
Available: Copies:
3. 
Cover image for The social psychology of group identity and social conflict : theory, application, and practice
The social psychology of group identity and social conflict : theory, application, and practice
by 
Hamilton, V. Lee.
Table of contents http://www.loc.gov/catdir/toc/ecip047/2003017996.html
Format: 
Books
Publication Date 
2004
Excerpt: 
American Psychological Association.
Available: Copies:
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