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1. 
Cover image for Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them
Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them
by 
Krivis, Jeffrey, 1956-
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021192-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005021192.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the
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2. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Anger.
Available: Copies:
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