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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
enough stress already - why should someone else's bad attitude add to that burden? You cannot make that
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2. 
Cover image for Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them
Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them
by 
Krivis, Jeffrey, 1956-
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021192-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005021192.html
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Gratitude is the attitude -- Memories -- Working at the car wash -- Transforming the journey of revenge -- A
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