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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Interpersonal communication.
Available: Copies:
2. 
Cover image for Strategic conflict
Strategic conflict
by 
Canary, Daniel J.
Format: 
Books
Publication Date 
2013
Excerpt: 
Routledge communication series ;
Available: Copies:
3. 
Cover image for The crisis manager : facing disasters, conflicts, and failures
The crisis manager : facing disasters, conflicts, and failures
by 
Lerbinger, Otto.
Format: 
Books
Publication Date 
2012
Excerpt: 
Routledge communication series.
Available: Copies:
4. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Interpersonal communication.
Available: Copies:
5. 
Cover image for Interpersonal communication & conflict
Interpersonal communication & conflict
Interpersonal communication & conflict
by 
Joffe, Elana.
Format: 
Video disc
Publication Date 
2008
Excerpt: 
Interpersonal communication & conflict Joffe, Elana.
Available: Copies:
6. 
Cover image for Conflict coaching : conflict management strategies and skills for the individual
Conflict coaching : conflict management strategies and skills for the individual
by 
Jones, Tricia S.
Format: 
Books
Publication Date 
2008
Excerpt: 
Conflict coaching : conflict management strategies and skills for the individual / Jones, Tricia S.
Available: Copies:
7. 
Cover image for The SAGE handbook of conflict communication : integrating theory, research, and practice
The SAGE handbook of conflict communication : integrating theory, research, and practice
by 
Oetzel, John G.
Table of contents only http://www.loc.gov/catdir/toc/ecip0518/2005024648.html
Format: 
Books
Publication Date 
2006
Excerpt: 
The SAGE handbook of conflict communication : integrating theory, research, and practice / Oetzel
Available: Copies:
8. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Interpersonal communication.
Available: Copies:
9. 
Cover image for Managing conflict and workplace relationships
Managing conflict and workplace relationships
by 
Collins, Sandra Dean.
Format: 
Books
Publication Date 
2005
Excerpt: 
Managerial communication series ;
Available: Copies:
10. 
Cover image for Solving tough problems : an open way of talking, listening, and creating new realities
Solving tough problems : an open way of talking, listening, and creating new realities
by 
Kahane, Adam.
Format: 
Books
Publication Date 
2004
Excerpt: 
Conflict management.
Available: Copies:
11. 
Cover image for Dealing with difficult people
Dealing with difficult people
by 
Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Personnel management.
Available: Copies:
12. 
Cover image for The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches
The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches
by 
Schwarz, Roger M., 1956-
Table of contents http://www.loc.gov/catdir/toc/wiley023/2002007934.html
Publisher description http://www.loc.gov/catdir/description/wiley036/2002007934.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley043/2002007934.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Communication in personnel management.
Available: Copies:
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