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1. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Public services (Libraries) -- United States.
Available: Copies:
2. 
Cover image for Dispute processing and conflict resolution : theory, practice and policy
Dispute processing and conflict resolution : theory, practice and policy
by 
Menkel-Meadow, Carrie.
Format: 
Books
Publication Date 
2003
Excerpt: 
Dispute resolution (Law) -- United States.
Available: Copies:
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