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Cover image for The crisis manager : facing disasters, conflicts, and failures

The crisis manager : facing disasters, conflicts, and failures

by

Lerbinger, Otto.

Format:

Books

Publication Date

2012

Excerpt:

-- Crises of deception -- Crises of management misconduct -- Learning from crises.

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2.

Cover image for Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them

Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them

by

Krivis, Jeffrey, 1956-

Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021192-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005021192.html

Format:

Books

Publication Date

2006

Excerpt:

deception -- The laddered approach -- The confidential listener -- Dropping the bombshell -- Worth the wait

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