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1. 
Cover image for Conflict coaching : conflict management strategies and skills for the individual
by 
Jones, Tricia S.
Format: 
Books
Publication Date 
2008
Excerpt: 
emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage
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2. 
Cover image for The art of managing everyday conflict : understanding emotions and power struggles
by 
Fisher, Erik A., 1966-
Format: 
Books
Publication Date 
2004
Excerpt: 
The art of managing everyday conflict : understanding emotions and power struggles / Fisher, Erik A
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