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1. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
's Hierarchy of Needs Theory of Motivation, which will help you better understand what drives your participants
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2. 
Cover image for Managing conflict : interpersonal dialogue and third-party roles
Managing conflict : interpersonal dialogue and third-party roles
by 
Walton, Richard E.
Table of contents http://www.gbv.de/dms/bowker/toc/9780201088595.pdf
Format: 
Regular print
Publication Date 
1987
Excerpt: 
-- Interpersonal Dialogue -- Ensuring Mutual Motivation -- Achieving Balance in Situational Power -- Synchronizing
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