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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
need as they make life difficult. Arrggghhh. It's time we stopped the agonizing and got these people
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2. 
Cover image for Negotiating success : tips and tools for building rapport and dissolving conflict while still getting what you want
by 
Hornickel, Jim, 1952-
Format: 
Books
Publication Date 
2014
Excerpt: 
unparalleled blend of practical and explicit steps to take to achieve win-win negotiations, every time"--
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3. 
Cover image for Improvisational negotiation : a mediator's stories of conflict about love, money, anger-- and the strategies that resolved them
by 
Krivis, Jeffrey, 1956-
Format: 
Books
Publication Date 
2006
Excerpt: 
holiday -- If the shoe fits -- The staggered approach -- Time-share -- The silent mover -- A small
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4. 
Cover image for Mental space : how to find clarity in a complex life
by 
Konstant, Tina.
Format: 
Books
Publication Date 
2002
Excerpt: 
Time management.
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