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1.

Cover image for Satisfaction : a behavioral perspective on the consumer

Satisfaction : a behavioral perspective on the consumer

by

Oliver, Richard L., 1945-2016.

Table of contents http://catdir.loc.gov/catdir/toc/mh022/96017899.html
Publisher description http://catdir.loc.gov/catdir/description/mh022/96017899.html
Inhaltsverzeichnis Satisfaction

Format:

Books

Publication Date

1997

Excerpt:

Satisfaction : a behavioral perspective on the consumer / Oliver, Richard L., 1945-2016.

Available: Copies:

2.

Cover image for Researching customer satisfaction & loyalty : how to find out what people really think

Researching customer satisfaction & loyalty : how to find out what people really think

by

Szwarc, Paul.

Format:

Books

Publication Date

2005

Excerpt:

Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc

Available: Copies:

3.

Cover image for The little book of big customer satisfaction measurement

The little book of big customer satisfaction measurement

by

Rao, Ajit, 1962-

Format:

Books

Publication Date

2012

Excerpt:

The little book of big customer satisfaction measurement / Rao, Ajit, 1962-

Available: Copies:

4.

Make your brand matter : experience-driven solutions to capture customers and keep them loyal

by

Soechtig, Steven G., author.

Format:

Books

Publication Date

2022

Excerpt:

Consumer satisfaction.

Available: Copies:

5.

Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

by

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Consumer satisfaction.

Available: Copies:

6.

Cover image for Relationship marketing and customer relationship management

Relationship marketing and customer relationship management

by

Berndt, Adele.

Format:

Books

Publication Date

2012

Excerpt:

Consumer satisfaction.

Available: Copies:

7.

Cover image for Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Consumer satisfaction.

Available: Copies:

8.

Cover image for Organizational behavior : improving performance and commitment in the workplace

Organizational behavior : improving performance and commitment in the workplace

by

Colquitt, Jason.

Format:

Books

Publication Date

2011

Excerpt:

Consumer satisfaction.

Available: Copies:

9.

Cover image for Organizational behavior : improving performance and commitment in the workplace

Organizational behavior : improving performance and commitment in the workplace

by

Colquitt, Jason.

Format:

Books

Publication Date

2008

Excerpt:

Consumer satisfaction.

Available: Copies:

10.

Cover image for The satisfied customer : winners and losers in the battle for buyer preference

The satisfied customer : winners and losers in the battle for buyer preference

by

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Excerpt:

Consumer satisfaction.

Available: Copies:

11.

Cover image for The must-have customer : 7 steps to winning the customer you haven't got

The must-have customer : 7 steps to winning the customer you haven't got

The must-have customer : 7 steps to winning the customer you haven't got

by

Gordman, Robert.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html

Format:

Books

Publication Date

2006

Excerpt:

Consumer satisfaction.

Available: Copies:

12.

Cover image for The solution-centric organization

The solution-centric organization

by

Eades, Keith M.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008289.html

Format:

Books

Publication Date

2006

Excerpt:

Consumer satisfaction.

Available: Copies:

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Subject: Consumer satisfaction.

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Author

Colquitt, Jason.

(2)

LePine, Jeffery A.

(2)

Wesson, Michael J.

(2)

(1)

(1)

(1)

(1)

Chandra, Subhash.

(1)

Crutcher, C. William, author.

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Eades, Keith M.

(1)

Film Ideas (Firm)

(1)

Fornell, Claes.

(1)

Frazier, Gary L.

(1)

Gordman, Robert.

(1)

Hammer, Michael, 1948-

(1)

Harrell, Gilbert D.

(1)

(1)

Kear, Robert E.

(1)

(1)

Market Research Society.

(1)

Mittal, Banwari.

(1)

Newman, Bruce I.

(1)

Oliver, Richard L., 1945-2016.

(1)

Rao, Ajit, 1962-

(1)

Reichheld, Frederick F.

(1)

Robinette, Scott.

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Sheth, Jagdish N.

(1)

Soechtig, Steven G., author.

(1)

(1)

(1)

Teal, Thomas, 1937-

(1)

Thompson, Harvey.

(1)

(1)

Vavra, Terry G.

(1)

(1)

Widing, Robert E.

(1)

Zanetti, Daniel.

(1)

Format

(25)

(1)

Item Category 1

Material Type

Language

(26)

Library

Shelf Location

Publication Date

Subject

Customer relations.

(11)

Customer services.

(7)

(4)

Consumers' preferences.

(3)

Customer loyalty.

(3)

Job satisfaction.

(3)

Strategic planning.

(3)

(2)

Consumer behavior.

(2)

Customer services -- Management.

(2)

(2)

Organizational behavior.

(2)

Organizational effectiveness.

(2)

Personnel management.

(2)

Advertisers -- Attitudes.

(1)

Brand name products.

(1)

Consumer satisfaction -- Evaluation.

(1)

Customer relations -- Management.

(1)

Documentary films.

(1)

Executives -- Training of.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Klantgerichtheid.

(1)

Labor productivity.

(1)

(1)

(1)

Marketing -- Management.

(1)

Organizational change.

(1)

Problem solving.

(1)

Product management.

(1)

Quality assurance.

(1)

Relationship marketing.

(1)

Sales management.

(1)

(1)

Success in business.

(1)

Video recordings for the hearing impaired.

(1)

(1)

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