Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day

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Title:

Author:

Durré, Linnda.

ISBN:

9780071664677

Personal Author:

Durré, Linnda.

Publication Information:

New York : McGraw-Hill, c2010.

Physical Description:

vi, 250 p. ; 23 cm.

Contents:

Pt. I. Staff Infections: What They Are and How They Hurt You, Others, and Your Company -- Ch. 1. Why Surviving the Toxic Workplace Can Help You, the Economy, and the World -- Ch. 2. Are You in a Toxic Company Dealing with Toxic Co-Workers? -- Ch. 3. Staff Infections: The Negative Effects They Have on a Company -- Ch. 4. When Human Motives Turn Negative: Know Your Own Motives and Those of Others -- Ch. 5. Everyone Has Positives and Negatives: Know and Accept Yours and Others' -- Pt. II. Communication and Relationships: Techniques to Get It Right -- Ch. 6. Good Business Relationships Are Built on Trust, Honesty, and Open Communication -- Ch. 7. Know and Align Your Attitude, Intentions, and Hidden Agendas -- Ch. 8. Eliminate Weasel Words and Escape Clauses -- Ch. 9. Recognize and Interpret Body Language -- Ch. 10. Your Voice Is a Communication Tool -- Ch. 11. Motivating Your Co-Workers to Change -- Ch. 12. Four Different Intentions of Communication: Win/Win, Win/Lose, Lose/Win, and Lose/Lose -- Ch. 13. Four Types of Behavior: Assertive, Aggressive, Passive-Aggressive, and Passive -- Ch. 14. Preparation for Effective Discussion: Visualization, Intention, and Rehearsal -- Ch. 15. Speaking and Writing, Two Vital Keys to Communication -- Ch. 16. Active Listening, Paraphrasing, Calling a Process Shot, and Agreeing to Disagree -- Ch. 17. "The Sandwich": Giving Difficult Feedback with Care -- Ch. 18. Forewarned Is Forearmed: Best Scenario to Worst Scenario -- Ch. 19. Keep Your Expectations Reasonable and Your Hopes High -- Ch. 20. Assertive Techniques That Give You Power -- Pt. III. Staff Infections: How to Recognize and Handle Toxic People -- Ch. 21. How to Deal with Toxic Co-Workers: S.E.S.S.I.O.N.: The Situation, Explanation, and Solution System in Overcoming Nuisances -- Ch. 22. The Socially Clueless -- Ch. 23. The Work Interferers -- Ch. 24. The Uncommitted -- Ch. 25. The Angry Ones -- Ch. 26. The Politically Incorrect -- Ch. 27. The Victims -- Ch. 28. The Rescuers -- Ch. 29. The Saboteurs -- Ch. 30. The Politicians -- Ch. 31. The Sexually Suggestive -- Ch. 32. The Obsessives -- Ch. 33. The Addicts -- Ch. 34. The Workplace Environment -- Pt. IV. Staff Infections: What to Do After a Confrontation -- Ch. 35. How to Heal Yourself After a Confrontation -- Ch. 36. How to Heal Co-Workers After a Confrontation -- Ch. 37. What to Do If You Need Help from HR or Management -- Ch. 38. What to Do If Administration and HR Don't Do Their Job -- Ch. 39. Summary and Conclusion.

Abstract:

"Do you dread going to work every day and dealing with people who drive you crazy? Are you surrounded by vicious backstabbers, sneaky idea stealers, lazy whiners, nitpicky control freaks, and negative pessimists? Welcome to the Toxic Workplace - a not-so-rare condition that has reached epidemic proportions. In this step-by-step guide, renowned psychotherapist Linnda Durre shows you how to diagnose and treat these problems - quickly and effectively - to ensure the health of your company, your career, and your sanity."--BOOK JACKET.

Subject Term:

Psychology, Industrial.

Interpersonal relations.

Interpersonal communication.

Corporate culture.

Problem employees.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168025419215	650.13 D965S 2010	1	Searching... Unknown

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Summary

Proven techniques for dealing with workplace issues successfully

Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs.

In Surviving the Toxic Workplace , syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.

Surviving the Toxic Workplace shows you:

Why these office conflicts erupt How to identify and treat the 12 most common types of toxic co-workers, situations, and environments The seven components of effective communication techniques you can use in various situations How to deal with different conflict styles

Don't let office conflicts drain you of energy or interfere with your job performance. Treat the malady before it gets out of hand with Surviving the Toxic Workplace .