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1. 
Cover image for Innovation and the creative process : towards innovation with care
Innovation and the creative process : towards innovation with care
Innovation and the creative process : towards innovation with care
by 
Fuglsang, Lars.
Format: 
Books
Publication Date 
2008
Excerpt: 
Involvement in Services -- 3. Customer Relationship Management (CRM) as Innovation: Taking Care of the Right
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2. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
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