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1.

Cover image for Harvard business review on increasing customer loyalty.

Harvard business review on increasing customer loyalty.

Format:

Books

Publication Date

2011

Excerpt:

Customer relations.

Available: Copies:

2.

Cover image for Wired and dangerous : how your customers have changed and what to do about it

Wired and dangerous : how your customers have changed and what to do about it

by

Bell, Chip R.

Format:

Books

Publication Date

2011

Excerpt:

Customer relations.

Available: Copies:

3.

Cover image for Care packages for your customers : an idea a week to enhance customer service

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Customer relations.

Available: Copies:

4.

Cover image for Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

by

Stinnett, Bill.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2004019679.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2004019679.html

Format:

Books

Publication Date

2005

Excerpt:

Customer relations.

Available: Copies:

5.

Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

by

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

Customer relations.

Available: Copies:

6.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey.

Format:

Books

Publication Date

2004

Excerpt:

Customer relations.

Available: Copies:

7.

Cover image for The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability

by

Freeland, John G.

Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002010873.html
Publisher description http://catdir.loc.gov/catdir/description/mh031/2002010873.html

Format:

Books

Publication Date

2003

Excerpt:

Customer relations -- Management.

Available: Copies:

8.

Cover image for Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

Customer relations.

Available: Copies:

9.

Cover image for Customer equity : building and managing relationships as valuable assets

Customer equity : building and managing relationships as valuable assets

by

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Excerpt:

Customer relations.

Available: Copies:

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