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1. 
Cover image for The power of appreciative inquiry : a practical guide to positive change
by 
Whitney, Diana Kaplin.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Destiny : inspired action and improvisation -- Appreciative inquiry : a process for community planning
Available: Copies:
2. 
Cover image for Questions that sell : the powerful process for discovering what your customer really wants
by 
Cherry, Paul.
Format: 
Books
Publication Date 
2006
Excerpt: 
. Seeing the plan in action.
Available: Copies:
3. 
Cover image for Trust-based selling : using customer focus and collaboration to build long-term relationships
by 
Green, Charles H.
Format: 
Books
Publication Date 
2006
Excerpt: 
trust -- A primer on trust -- How its done: trust-based selling in action -- Trust is not a business
Available: Copies:
4. 
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
-assessment summary sheet -- 10. Understanding, action, and embedding -- 11. Case study : from the most ridiculed to
Available: Copies:
5. 
Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
by 
Van Hooser, Phillip, 1957-
Format: 
Books
Publication Date 
2005
Excerpt: 
professionalism in action -- Other books by Phillip Van Hooser.
Available: Copies:
6. 
Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
by 
Thompson, Harvey.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer Defection: The Case for Action -- When Prior Strengths Become Your Weaknesses -- Boutique
Available: Copies:
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