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1. 
Cover image for Questions that sell : the powerful process for discovering what your customer really wants
Questions that sell : the powerful process for discovering what your customer really wants
by 
Cherry, Paul.
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html
Format: 
Books
Publication Date 
2006
Excerpt: 
AMACOM,
Available: Copies:
2. 
Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service
Great customer connections : simple psychological techniques that guarantee exceptional service
by 
Gallagher, Richard S.
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html
Format: 
Books
Publication Date 
2006
Excerpt: 
AMACOM,
Available: Copies:
3. 
Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena
The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena
by 
Bacon, Terry R.
Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html
Format: 
Books
Publication Date 
2004
Excerpt: 
AMACOM,
Available: Copies:
4. 
Cover image for Seven power strategies for building customer loyalty
Seven power strategies for building customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2001
Excerpt: 
AMACOM,
Available: Copies:
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