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11 Results Found

00000000000IIE

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat.

Format:

Books

Publication Date

2013

Excerpt:

Part 2: Execution -- Case studies in customer engagement -- Case studies in skills and learning

Available: Copies:

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

Burrows, Robert P. (Robert Penn)

Format:

Books

Publication Date

2012

Excerpt:

times. It's not as daunting as it sounds with the tools, tips, and case studies in "The Market

Available: Copies:

The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growth

Geehan, Sean, author.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html

Format:

Books

Publication Date

2011

Excerpt:

customer programs for B2B companies of every size. The playbook is also supported by case studies and

Available: Copies:

Effective customer care

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer relations -- Case studies.

Available: Copies:

Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!

Gillin, Paul.

Format:

Books

Publication Date

2009

Excerpt:

Making the case -- Making choices -- Ear to the ground -- Courting online influencers -- Corporate

Available: Copies:

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Excerpt:

Success in business Case studies

Available: Copies:

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the

Available: Copies:

Trust-based selling : using customer focus and collaboration to build long-term relationships

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Excerpt:

Understanding buying and selling -- How buyers buy -- Trust-based selling -- The business case for

Available: Copies:

Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

-assessment summary sheet -- 10. Understanding, action, and embedding -- 11. Case study : from the most ridiculed to

Available: Copies:

10.

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Thompson, Harvey.

Format:

Books

Publication Date

2004

Excerpt:

Customer Defection: The Case for Action -- When Prior Strengths Become Your Weaknesses -- Boutique

Available: Copies:

11.

Culture and positioning as determinants of strategy : personality and the business organization

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

. Conceptualization of the case study -- 9. Triangulation -- Pt. VI. Finale -- 10. Discussion and conclusions.

Available: Copies:

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